If your balance hasn't arrived within 30 minutes, follow these steps:
- Retrieve the Transaction ID (TrxID) from your bKash/Nagad statement.
- Log in to roobet game "Deposit History" Check whether the transaction is showing as "Pending".
- Then Help CenterSend your TrxID via live chat — our team typically responds within 5–10 minutes resolves the issue within.
Temporary Break (Self-Exclusion): You can deactivate your account for a set period — such as 1 week, 1 month, or 6 months. During this time, you won't be able to log in or place any bets.
Permanent Closure: Full account deactivation is also possible. However, you'll need to withdraw any remaining balance before proceeding.
For any of these options, Help Centervia live chat or email (support@roobetgame.ws). For more details, Responsible Gaming Read the page.
Leaderboard Rankings Here's how it's typically calculated:
- The most betting or winning points accumulated within a set period (e.g., 1 week)
- Prizes are distributed by rank at the end of each tournament
- The top 10 winners typically receive cash bonuses, with 1st place taking the highest prize
Steps to Resolve:
- First, Login Page— use the "Forgot Password?" option, which resolves the issue in most cases.
- If that doesn't work, Help Center— verify your identity via live chat using your registered email address and mobile number.
- Our support team typically 15–30 minutes reactivates your account within.
- Sports Bet (after match ends): Winnings are credited to your balance automatically as soon as the match ends, typically Within 5 minutes।
- Casino & Slots: Your balance updates instantly as soon as each round ends.
- Tournament Prize: Tournament End Within 24 Hours Prizes are distributed after final rankings are confirmed.
How to do it:
- Log in and go to your profile "Referral Link" or copy the code.
- Send that link or code to your friend.
- When your friend registers through that link and makes their first deposit, your account will receive Bonus Credit is credited automatically.
- Betting History: Log In → Profile Icon → "Bet History" — here you can see the date, match, stake amount, and outcome for each bet.
- Transaction History: Profile → "Transaction History" — every deposit, withdrawal, and bonus transaction is listed with its date and amount.